Delivery Information
Shipping
Hope International tries to keep delivery costs at a minimum and reserves the right to amend our rates from time to time delivery is charged on a per parcel basis. Please ensure that you supply us with your full and correct shipping address. Hope International will not, and cannot be responsible for orders that go missing when the customer has incorrectly advised us of their address. Should you enter the wrong address, Hope International is not obliged to re-send the order to the correct address at our expense.
If you supply us with a false address we will not ship the goods. If you fail to supply a valid address after 14 days we will cancel your order.
Hope International cannot guarantee delivery times, but we do everything within our means to get the product to you in a timely fashion. All deliveries are made Monday Friday via New Zealand Post and or Tolls Transport (no weekend deliveries).
" New Zealand (Rest of the country non-rural) 3-5 business days
" New Zealand (rural) 4-7 business days
Guarantee of safe arrival
All products are packaged to standard. If there is any damage to the package content please contact Hope International at office@hopeinternational.co.nz and we will respond within 48 hours during weekdays.
Customs / Import Regulations
Customs and import regulations vary widely between countries. Unfortunately, it is not possible for us to be aware of all of the regulations specific to any given country.
It is entirely your responsibility to ensure that any goods which you order are not prohibited or restricted within your delivery country. Hope International accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your country's Customs Office or other government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your country's import authorities in resalable condition, we will refund you the value of the order less any postage costs incurred to us. We cannot provide a refund until we have received the products back. We do not provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
Returns
Hope International makes every effort to ensure the quality of our products and that your purchase arrives to you in good condition. If for any reason you experience a problem with your order please email us at office@hopeinternational.co.nz and we will do our utmost to resolve any issue. Hope International stands by the quality of its products and if there is a problem please notify us within 14 days of your order, where we will be happy to offer a replacement if appropriate. Please note we cannot refund postage and packaging unless goods are deemed to be faulty. However, misuse, unauthorized use or product tampering may prevent us from accepting return of product.